Cancellation and Refund Policy
 

We can only begin to process your application after we have received and confirmed your full required documents. The time of processing depends on the type of service you choose (standard, emergency, or rush). In case of any extra requirement, we will inform you via email to fulfill the extra requirement and continue to process your application after your fulfillment. Please notice that the processing time only counts from the moment we have received all of your full and correct documents as required. If you delay sending us the full and correct documents as required, the processing time will be longer than the processing time guaranteed, and we shall not be responsible for any lateness.

 

1. Without document

Within 12 hours from the time we send you the required documents to email and we have not received any documents from you. You will be charged 5% for The refund processing fee only.

* Over 12 hours from the time we send you the required documents to email and we have not received any documents from you, we only refund you the government fee and rush/emergency fee (if you choose rush/emergency service).

 

2. Sent documents

After you have sent us all the correct required documents, we will start processing your application immediately.
* If your application is accepted, we will send you the under processing proof so we will not accept any refund or cancellation request till receiving your ETA result.
* If your application hasn't been accepted and the status is not updated either, we only refund you the government fee and rush / emergency fee (if you choose rush / emergency service).

 

3. Rejected result

* In case your ETA application is rejected, we will provide you with the rejection proof via email so sorry we cannot refund any fee.

 

4. Late delivery

Depending on the confirmation time, if we have not sent you any ETA result or update, we will refund you the rush fee or emergency fee.

* Within 3 hours from the time we email you the ETA Result, you need to confirm if you receive it or not. After that time, it shall be considered that you have received your ETA Result and the service shall be considered complete.

It is imperative that you supply us with all the correct information required for your requested ETA at the time of your intended departure. Our ETA Experts cannot be held responsible for any ETA granted incorrectly or refused entry due to incorrect ETA information and any losses incurred. Though every effort will be made on our part to correct any ETA issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission.

We strongly recommend that you check your ETA information with your passport and personal information prior to departure.

The refund amount would be worked out on the basis of the cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 03 - 05 days due to banking procedures to be reversed back to the same Credit / Debit card number / Paypal account which was used for payment.

 

Eligible Country For Sri Lanka

Afghanistan, Aland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Colombia, Comoros, Republic of the Congo, Democratic Republic of the Congo, Cook Islands, Costa Rica, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, France Metropolitan, French Guiana, French Polynesia, French Southern, Gabon, Gambia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Iran, Iraq, Ireland, India, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Niue, Norfolk Island, North Korea, Northern Mariana, Norway, Oman, Pakistan,Palau, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, South Korea, South Sudan, Spain, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, East Timor, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Uk - British Dependant Territory Citizen, Uk - British Indian Ocean Territory, Uk - British National (Overseas), Uk - British Overseas Citizen, Uk - British Protected Person, Uk - British Subject, Uk - British-Citizen (Great Britain), Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican, Venezuela, Vietnam, British Virgin Islands, United States, Wallis and Futuna, Western Sahara, Yemen, Zaire, Zambia, Zimbabwe.

 

 

Disclaimer:
www.etas.org.lk, operated by eTourist Services Pvt. ltd., is an independent party not associated with any governmental organization in Sri Lanka. We are not a law firm, and this website does not offer legal advice, explanations, opinions, or recommendations regarding legal rights. We focus on providing online solutions for travel matters. You can find immigration information and eta application instructions on the official government website https://www.immigration.gov.lk/. To apply for an eta under our processing and assistance, you will pay for government and service fees, so the total will be higher than applying directly with the authorities yourself. All our fee information is transparent at each step in the application process.
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